Refund policy

Returns & Refunds Policy – Sogo Home Store

At Sogo Home Store (SHS), customer satisfaction is our priority. Please read the following policy carefully before making a claim:

If you receive a damaged product, you must notify us within 3 Day of delivery with the invoice/bill and clear video evidence.
Upon verification, we will provide a replacement. Refunds will not apply for
damaged-on-delivery cases.
All claims must be submitted within 3 days of delivery, supported by pictures and videos.
-The Product will be exchanged once the faulty/damaged item has been returned and verified.

If a product develops a technical fault within 3 days of delivery (e.g., appliance not working, malfunctioning features), you must report it with video evidence.
-The product should be returned back in the same condition as received the product should not be altered or repaired.
After verification, SHS will either repair or replace the product.
-Used products are not returnable
Change of mind cases are not applicable.

The products that do come with the warranty contains warranty card in the product packaging .
The warranty card must be filled on the date of invoice.
For warranty claims, customers must provide video proof of the issue.
Repairable products will be fixed free of charge if covered under warranty excluding caused by misuse, mishandling, or physical breakage. - Terms and condition applied.
If the issue is non-repairable, a replacement will be offered.
In cases where parts or repairs are not covered, repair/service costs will be communicated before proceeding.

Refunds are generally not offered, as replacement and repair are prioritized.
In exceptional cases (at the sole discretion of SHS), a refund may be approved.
If a refund is approved, the amount will be processed within 6–8 working days.
SHS reserves the right to reject refund requests if replacement or repair solutions are available.