DAMAGED PRODUCT I RECEIVED
In the rare case the product you received is damaged, incomplete, or wrong we apologize for the inconvenience. We try to make sure that every product is correctly placed for every customer. However, should you find in such a situation you can simply contact us at firstname.lastname@example.org or call us at 0311 1133301 Claims can be done within 5 working days of making a purchase and all claims will be entertained after approval from the quality department
SOGO HOME STORE make sure that all our customers are satisfied so offer this opportunity to exchange the product with another but with few limitations.
1. Please note that items on sale and promotion are not eligible for exchange.
2. 1 Month free service warranty on all products, after that repairing will be charged.
3. Once the sale starts the final price at the sale will be the final price for any exchange.
4. If the product is not used, all tags are intact, packing is in its original condition and you have the original invoice with you, then you are good to go with the exchange within 5 working days (subject to availability).
If there is any manufacturing fault in the product then a refund will be issued within 14 working days once we received the item & will refund the amount to your bank account/other payment methods.